SHIPPING AND DELIVERY FAQS
We are currently experiencing a high volume of orders.
There may be some delay to our normal delivery schedule.
Customers will still receive a confirmation email and text message with an accurate delivery time.
Where do you deliver?
We deliver all around mainland Britain, excluding the Highlands and Islands.
HOW SHOULD I STORE MY BROTH WHEN IT ARRIVES?
Your broth will be delivered to you frozen. Once received, keep it in the freezer. To consume, defrost fully. Do not refreeze after defrosting. Once opened, keep refrigerated and use within 24 hours.
WHEN I WILL RECEIVE MY ORDER?
We deliver to customers Wednesday - Saturday. Due to our picking and packing schedule, your order time is dependant on whether you have ordered before or after 9am. Please refer to the below table:
Note: Delivery schedule may change during bank holidays etc.
WHAT SHOULD I DO IF I WON'T BE IN TO COLLECT MY ORDER?
Unfortunately, once your order has been placed and despatched, it is extremely hard for us to recall it or delay delivery. This is largely due to the fact that our product is delivered frozen so we are hesitant to keep it in storage or with our despatch partner for longer than is necessary.
We highly recommend that you check the above schedule before ordering, so you can make a plan for delivery. You will also receive a text message the day of delivery with an hour window.
Also, please ensure that you fill in the delivery instructions at check-out with a safe spot we can leave your product. This is incredibly useful for our distributers!
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
We do our best to handle each delivery with care so hopefully this won't occur. However, if your delivery hasn't arrived in a suitable manner please take photographic evidence and contact us as soon as possible with a number that we can reach you on. We will then try our best to solve the issue with our distribution partner. Each order is dealt with on a case by case basis.
What do I do if my order goes missing?
If your order goes missing we will do our best to work with DPD to track it and investigate where it might have gone. However, we do ask that you endeavour to be in to receive your order (even if you have provided a safe place) because we cannot refund you if the order goes missing.